How to File a Consumer Complaint Online for Free in India

7 mins

Take control of your rights with quick, simple and cost-free online complaint filing.

Received a defective product or faced poor service? Filing a consumer complaint online for free in India is quick, easy and empowers you to seek justice without paperwork or costs.

Platforms like the National Consumer Helpline (NCH) and ezyLegal let you lodge grievances from anywhere, whether it’s a faulty phone from Flipkart or a delayed delivery in Mumbai.

With ezyLegal’s free consultation, you can draft a strong complaint in 24 hours. This guide covers benefits, platforms, a step-by-step process and tips to ensure success.

Benefits of Filing Consumer Complaints Online

Online consumer complaint filing has transformed grievance redressal in India. In 2024, NCH handled 1.6 million complaints, showcasing the power of digital platforms. Key benefits include:

Speed: Lodge complaints in minutes, with resolutions in 2–6 weeks for mediation.
Free Access: Platforms like NCH and ezyLegal offer free filing, saving costs.
Convenience: File from home, upload evidence and track status online.
Transparency: Monitor progress with docket numbers or dashboards.
Accessibility: Rural consumers can use toll-free numbers (e.g., NCH’s 1800-11-4000).

Imagine ordering a phone from Flipkart and receiving a soap bar. With free online platforms, you can file a complaint in minutes and demand a refund or replacement.

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Platforms for Free Filing

These platforms let you file consumer complaints online for free:

National Consumer Helpline (NCH):
- Overview: A Ministry of Consumer Affairs portal at consumerhelpline.gov.in, offering free filing via website, app or UMANG.
- Best For: Simple grievances (e.g., e-commerce, telecom).
- Features: File complaints, upload evidence, track via docket number. Toll-free: 1800-11-4000.
Voxya:
- Overview: A private platform at voxya for free initial complaint filing.
- Best For: Mediation with brands (e.g., refunds).
- Features: Free complaint posting, social media escalation, optional paid notices.
CPGRAMS:
- Overview: Centralised Public Grievance Redress and Monitoring System at pgportal.gov.in for government-related complaints.
- Best For: Public service issues (e.g., utility delays).
- Features: Free filing, tracking and 24/7 access.
ezyLegal:
- Overview: A legal-tech platform at ezylegal.in offering free consultation and guided filing.
- Best For: Complex cases with legal support.
- Features: Free consultation, lawyer-drafted complaints and tracking.

Note: E-Daakhil is often mistaken for free but requires court fees (₹200–₹7,500). Use it for formal disputes, not free filing.

When Can You File a Consumer Complaint?

Under the Consumer Protection Act, 2019, you can file a complaint for:

Defective products (e.g., broken electronics).
Poor services (e.g., inadequate repairs).
Unfair trade practices (e.g., misleading ads).
Overcharging (e.g., above MRP).
Delivery delays or non-delivery.
Refusal to refund/replace faulty goods.
Safety violations or fraud (e.g., receiving potatoes instead of a drone).

You must file within 2 years of the issue arising, per Section 69, unless a valid delay reason is provided.

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Step-by-Step Process to File a Consumer Complaint Online

Here’s how to file for free on top platforms:

National Consumer Helpline (NCH)

Visit the Portal: Go to consumerhelpline.gov.in.
Register: Create an account with your email or mobile number.
Log In: Access the dashboard and click “Lodge Your Grievance.”
Enter Details: Provide company name, product/service and issue description (e.g., “Received soap instead of phone”).
Upload Evidence: Attach receipts, emails or photos.
Submit: Get a docket number to track status.
- Timeline: Mediation in 2–6 weeks.

Voxya

Visit the Site: Go to voxya
Sign Up: Register with email or social media.
File Complaint: Enter issue details and company name.
Upload Documents: Add proof (e.g., invoice).
Submit: Post for free mediation or social media escalation.
- Timeline: Responses in 1–4 weeks.

CPGRAMS

Access Portal: Visit pgportal.gov.in.
Register: Sign up with email or mobile.
Lodge Grievance: Select department (e.g., Telecom) and describe the issue.
Attach Evidence: Upload relevant documents.
Submit: Receive a reference number for tracking.
- Timeline: Resolutions in 2–6 weeks.

Case Study: In Bengaluru, a consumer used NCH to file against Flipkart for delivering a damaged phone, securing a ₹15,000 refund in 3 weeks.

ezyLegal’s Free Support for Consumer Complaints

ezyLegal makes filing consumer complaints online free and stress-free:

Free Consultation: Connect with lawyers at ezylegal.in to discuss your issue (e.g., defective product).
Document Review: Submit evidence (e.g., receipts) for free expert review.
Draft Complaint: Get a lawyer-drafted complaint for NCH or consumer forums in 24 hours.
File and Track: ezyLegal submits your complaint and tracks progress.
- Cost: Free consultation; premium filing services are optional.

Start your free consumer complaint with ezyLegal’s expert support. Visit ezylegal.in now!

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Sample Legal Notice Format

LEGAL NOTICE

To: [Company Name, Address]

Subject: Deficiency in Service/Product – Request for Redressal

Dear Sir/Madam,

On [Date], I purchased [Product/Service] from your company (Invoice No.: [Number]). The product/service was [defective/undelivered, describe issue], causing [loss/inconvenience].

I request [refund/replacement/compensation] within 15 days, failing which I will escalate to the Consumer Forum under the Consumer Protection Act, 2019.

Yours sincerely,

[Your Name, Address, Contact]

Date: [08/08/2025]

Tips for Successful Filing

Gather Evidence: Include receipts, warranty cards, emails or photos.
Send a Legal Notice: Notify the company first, allowing 15–30 days for response.
File Within 2 Years: Adhere to the 2019 Act’s deadline.
Use Social Media: Tag brands (e.g., @FlipkartSupport) with #ConsumerRights for faster responses.
Avoid Pitfalls:
- Incomplete documents lead to rejections.
- Missing the 2-year deadline voids claims.
- Unverified platforms risk data privacy.
Rural Access: Use NCH’s toll-free number (1800-11-4000) if internet is limited.
Track Progress: Monitor via NCH’s docket number or ezyLegal’s dashboard.

Conclusion

Filing a consumer complaint online for free in India is simple with platforms like NCH, Voxya, CPGRAMS and ezyLegal.

From defective products to e-commerce fraud, these portals ensure justice is accessible. ezyLegal’s free consultation and lawyer support make filing seamless, with drafts in 24 hours.

Gather evidence, act within 2 years and use ezyLegal for expert guidance. Visit ezylegal.in to file your free complaint today and protect your rights.

Frequently Asked Questions

Q1. How can I file a consumer complaint online for free in India?

Ans1. Use NCH for free filing or get ezyLegal’s free consultation at ezylegal.in.

Q2. What is the process to file on NCH?

Ans2. Visit consumerhelpline.gov.in, register, log in, select “Lodge Your Grievance,” enter details, upload evidence and track with a docket number.

Q3. Is a lawyer required to file a consumer complaint online?

Ans3. No, you can file yourself on NCH. ezyLegal’s free consultation helps for complex cases.

Q4. What documents are needed?

Ans4. Provide receipts, warranty cards, photos of defective products, emails or other evidence.

Q5. What issues can I report?

Ans5. Report defective products, poor services, fraud, overcharging, delivery delays or misleading ads.

Q6. What is the time limit for filing?

Ans6. File within 2 years of the issue, per Section 69 of the 2019 Act, unless a valid delay reason is provided.

Q7. Can I file against e-commerce platforms like Flipkart?

Ans7. Yes, file against Flipkart, Amazon or others for defective products or fraud via NCH or ezyLegal.

Q8. What remedies are available?

Ans8. Remedies include refunds, replacements, repairs, compensation or banning unfair practices.

Q9. How long does resolution take?

Ans9. Mediation via NCH takes 2–6 weeks; formal cases via consumer forums take 3–5 months.

Q10. What is CPGRAMS?

Ans10. CPGRAMS is a free portal for government-related grievances.

Q11. How does ezyLegal help for free?

Ans11. ezyLegal provides free consultation. It also offers affordable rates for document review and complaint drafting at ezylegal.in.

Q12. Can rural consumers file online?

Ans12. Yes, use NCH’s toll-free number (1800-11-4000) or ezyLegal’s offline support.

Q13. How does social media help?

Ans13. Tagging brands (e.g., @FlipkartSupport) or using #ConsumerRights speeds up responses.

Q14. What pitfalls should I avoid?

Ans14. Avoid incomplete documents, missing deadlines or unverified platforms. ezyLegal ensures error-free filings.

Q15. Is E-Daakhil free for filing?

Ans15. No, E-Daakhil requires fees (₹200–₹7,500). Use NCH or ezyLegal for free options.

Got a Consumer Complaint? Let ezyLegal Help You Get a free consultation with our legal experts and start your complaint filing today.

Adv. Priyanka Sharma

5 | 163+ User Reviews

Priyanka Sharma is a legal consultant who prioritises ethical and professional conduct while striving to achieve desired outcomes. With over 6years of independent practice, she has significant expertise in handling legal cases. Her exceptional communication skills enable her to express arguments in a clear and persuasive manner, both in writing and verbally, in Hindi, English, and Telugu.

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