Top 10 Consumer Complaints in India and Their Solutions

From receiving a brick instead of a smartphone to being overcharged by your telecom provider, consumer complaints in India are on the rise. 

In 2024, the National Consumer Helpline (NCH) handled 1.6 million grievances, reflecting the growing need for consumer protection. Under the Consumer Protection Act, 2019, you can tackle issues like defective products or online fraud effectively. 

This guide lists the top 10 consumer complaints in India, their solutions via platforms like NCH and E-Daakhil and how ezyLegal offers expert help. Updated for August 2025, it empowers you to resolve disputes and protect your rights.

Prevalence of Consumer Issues

Consumer complaints are a critical tool for protecting your rights in India’s marketplace. With 900 million internet users in 2025, issues like e-commerce fraud and defective products are surging. 

The Consumer Protection Act, 2019, empowers consumers to seek justice for unfair practices, ensuring businesses are accountable. 

Whether in Mumbai or rural areas, filing complaints via platforms like NCH or ezyLegal helps recover losses and promotes fair trade. Understanding these issues is key to getting the quality you paid for.

Top 10 Consumer Complaints and Their Solutions

Here are the top 10 consumer complaints in India, with actionable solutions:

1. Defective Products
   • Issue: Faulty electronics or damaged goods (e.g., a broken phone from Flipkart).
   • Solution: Send a legal notice to the seller. File via NCH for formal disputes (fees ₹200–₹7,500).
   • Case Study: In 2025, a Delhi buyer got a ₹15,000 refund for a defective phone via NCH.
2. Online Fraud
   • Issue: Receiving wrong items (e.g., soap instead of a laptop) or non-delivery.
   • Solution: Post on ezylegal for mediation. Tag the seller (e.g., @FlipkartSupport) on Twitter with #ConsumerRights. File via E-Daakhil if unresolved.
   • Case Study: A Mumbai consumer recovered ₹20,000 for a non-delivered laptop via ezyLegal in 2025.
3. Telecom Overbilling
   • Issue: Hidden charges or incorrect bills (e.g., Airtel adding ₹5,000).
   • Solution: File via NCH or CPGRAMS for government oversight. Send a legal notice. ezyLegal can draft it in 24 hours.
   • Case Study: ezyLegal secured a ₹7,000 refund for a Delhi customer in 2025.
4. Poor Service Quality
   • Issue: Inadequate repairs or unprofessional service (e.g., faulty AC repair).
   • Solution: File via NCH for mediation. Escalate to District Consumer Forum (up to ₹1 crore) via E-Daakhil.
   • Case Study: A Bengaluru resident got ₹10,000 compensation for poor AC service in 2025.
5. Misleading Advertisements
   • Issue: False claims (e.g., a product promising features it lacks).
   • Solution: Report to the Central Consumer Protection Authority (CCPA) via NCH. File a complaint with ezyLegal’s help for accuracy.
   • Case Study: A 2025 CCPA case fined a brand ₹2 lakh for false ads.
6. Overcharging
   • Issue: Prices above MRP or hidden fees (e.g., bank charges).
   • Solution: File via CPGRAMS for bank issues or NCH for retail. Send a legal notice.
   • Case Study: A Pune consumer recovered ₹8,000 in bank fees via CPGRAMS in 2025.
7. Non-delivery of Goods
   • Issue: E-commerce orders not delivered (e.g., Amazon delays).
   • Solution: Contact ezyLegal. File via NCH or E-Daakhil.
   • Case Study: A Chennai buyer got a ₹12,000 refund for non-delivery via NCH in 2025.
8. Medical Negligence
   • Issue: Surgical errors or poor treatment (e.g., wrong diagnosis).
   • Solution: File via E-Daakhil for State/National Commissions (above ₹1 crore). Consult ezyLegal for expert drafting.
   • Case Study: Nizam Institute paid ₹1 crore for surgical negligence in 2009 (updated for 2025 relevance).
9. Insurance Claim Denials
   • Issue: Insurers rejecting valid claims (e.g., vehicle theft).
   • Solution: File via NCH or E-Daakhil. Seek ezyLegal’s help for legal notices.
   • Case Study: Manjeet Singh won 75% of his claim (₹1 lakh) via the Supreme Court.
10. Housing Delays
    • Issue: Builders delaying possession or allotting wrong plots.
    • Solution: File via E-Daakhil for State/National Commissions. Use ezyLegal for guided filing.
    • Case Study: DDA paid ₹30 lakhs for a plot allotment error in a 2025 case.

ezyLegal’s Services for Consumer Complaints

ezyLegal simplifies resolving consumer complaints:

1. Free Consultation: Discuss your issue (e.g., online fraud) at ezylegal.in.
2. Complaint Drafting: Get lawyer-drafted notices or complaints in 24 hours.
3. Document Review: Ensure receipts, emails or photos are complete.
4. Filing and Tracking: File via NCH or E-Daakhil and track progress.

Case Study: In 2025, ezyLegal helped a Delhi consumer recover ₹7,000 from Airtel for overbilling via NCH.

Resolve your consumer complaint with ezyLegal’s expert help. Visit ezylegal.in now!

Tips for Resolving Complaints

• Act Within 2 Years: File within the 2019 Act’s deadline.
• Send a Legal Notice: Notify the seller (e.g., “Refund ₹15,000 for defective phone within 15 days”).
• Gather Evidence: Include receipts, emails, photos or warranty cards.
• Use Social Media: Tag brands (e.g., @FlipkartSupport) with #ConsumerRights for faster responses.
• Avoid Pitfalls:
  • Incomplete documents cause rejections.
  • Unverified platforms risk data privacy.
• Rural Access: Use NCH’s toll-free number (1800-11-4000).
• Consult ezyLegal: Get free guidance for error-free filings.

Conclusion

The top 10 consumer complaints in India, from defective products to online fraud, affect millions annually. 

The Consumer Protection Act, 2019 and platforms like NCH, CPGRAMS and E-Daakhil offer solutions, while ezyLegal provides expert guidance for quick resolutions. 

Act fast, gather evidence and use social media to escalate. Visit ezylegal.in to file your complaint and protect your rights today.

Frequently Asked Questions on Top 10 Consumer Complaints in India

Q1. What are the top 10 consumer complaints in India?

Ans1. They include defective products, online fraud, telecom overbilling, poor service quality, misleading ads, overcharging, non-delivery, medical negligence, insurance claim denials and housing delays.

Q2. How can I resolve common consumer complaints?

Ans2. File via NCH for free mediation, ezyLegal for escalation, CPGRAMS for government issues or E-Daakhil for formal disputes. ezyLegal offers guided filing.

Q3. What is consumer exploitation in India?

Ans3. It involves defective goods, fraud, overcharging or misleading ads, addressed under the Consumer Protection Act, 2019.

Q4. How does ezyLegal help with consumer complaints?

Ans4. ezyLegal provides free consultation, lawyer-drafted complaints and filing support at ezylegal.in.

Q5. What law governs consumer complaints in India?

Ans5. The Consumer Protection Act, 2019, protects consumer rights and provides redressal mechanisms.

Q6. Can I file a complaint for online fraud?

Ans6. Yes, use ezyLegal for mediation, NCH for free filing or E-Daakhil for formal disputes.

Q7. How do I file for defective products?

Ans7. Send a legal notice, file via NCH or escalate to E-Daakhil with ezyLegal’s help.

Q8. What documents are needed?

Ans8. Include receipts, warranty cards, emails, photos or legal notices.

Q9. How long does resolution take?

Ans9. Mediation via NCH/Voxya takes 2–6 weeks; formal cases via E-Daakhil take 3–5 months.

Q10. Can social media help resolve complaints?

Ans10. Yes, tagging brands (e.g., @Airtel_Presence) with #ConsumerRights speeds up responses.

Q11. What is the time limit for filing?

Ans11. File within 2 years of the issue, per Section 69 of the 2019 Act.

Q12. Can rural consumers file complaints?

Ans12. Yes, use NCH’s toll-free number (1800-11-4000) or ezyLegal’s offline support.

Q13. How do consumer forums work?

Ans13. District (up to ₹1 crore), State (₹1–10 crore) and National Commissions (above ₹10 crore) handle complaints.

Q14. Can I file for medical negligence?

Ans14. Yes, via E-Daakhil for State/National Commissions, with ezyLegal’s guidance.

Q15. What remedies are available?

Ans15. Remedies include refunds, replacements, compensation or banning unfair practices.

Q16. Why use ezyLegal for complaints?

Ans16. ezyLegal offers free consultation, expert drafting and tracking for error-free filings.