How ezyLegal Helps with Consumer Protection Act Complaints

Suppose you are looking to find the answer to the Question as to how we should help you with the Complaints filed under the Consumer Protection Act and how we should help you in the redressal of your consumer complaints, either for the defective goods or for the deficient services. So, let’s understand in broader detail about our services pertaining to the Complaints filed under the Consumer Protection Act. 

Navigating Consumer Complaints through the Consumer Protection Act 

Before delving into the details of ezyLegal services towards assisting with the Consumer Protection Complaints, let’s quickly navigate through the consumer complaints under the Consumer Protection Act. 

As the Consumer Protection Act is an important piece of the legislation, which not only provides remedies to consumer issues but also works towards empowering consumers about their consumer rights against deceptive trade practices, unfair trade practices, defective goods and deficient services. 

What are the Key Features of the Consumer Protection Act, 2019?

• More Refined Consumer Rights: As we are very well aware, the latest Consumer Protection Act, 2019 contains more elaborate rights than the older legislation. Such major rights include the Right to be Heard, the Right to be Informed and the Right to be Protected against Hazardous Goods. 

• E-Filing of Consumer Complaints: With the help of the recent amendment in the Consumer Protection Act, 2019, consumers can now proceed with the e-filing of their complaints to the consumer disputes redressal agencies. 

• Product Liability: With the amendment in the Consumer Protection Act, 2019, the concept of Product Liability was introduced, which holds the sellers, manufacturers and service providers accountable for the harms caused by the deficient services or the defective goods. 

• Central Consumer Protection Authority: The Central Consumer Protection Authority (CCPA) has been established for protecting, promoting and enforcing consumer rights. These authorities can conduct, impose the necessary penalties, recall unsafe goods and file class action lawsuits.  

Who can file a Complaint under the Consumer Protection Act?

• Consumer Protection: An individual consumer who purchases the goods or avails the services for their personal use. 

• Class Action: A Bunch of multiple consumers can file the lawsuit with regard to common issues. 

• Legal Representatives: The legal heirs or the legal representatives can file the consumer complaints on behalf of the deceased persons. 

• Guardians: The Parents or Guardians can file the consumer complaints on behalf of their minor children. 

• Consumer Associations: All the voluntary consumer associations that work in this direction can file consumer complaints. 
• Central or State Government: The Central or the State Government can also file consumer complaints on behalf of the consumers for the purpose of filing the consumer complaints. 

• Central Consumer Protection Authority: These central consumer protection authorities have been established for filing complaints on behalf of the consumers. 

Purpose of Filing Consumer Complaints 

• Curbs Misleading Practices: Filing of consumer complaints by consumers helps in reducing misleading practices, hidden charges and false advertisements. 

• Proper Redressal Mechanism: Filing of consumer complaints by consumers helps in the proper redressal of the issues, thereby ensuring accountability. 

• Transactions: Filing of consumer complaints by consumers helps in the accurate contract terms and accurate pricing. 

• Legal Resolution of the Disputes: Filing of consumer complaints by consumers helps in the legal resolution of consumer disputes. 

• Health and Safety Protections: Filing of consumer complaints by consumers helps ensure product safety standards under the Consumer Protection Act, 2019. 

• Empowerment of the Consumers: Filing of consumer complaints by consumers helps in the protection of the vulnerable groups from any exploitation. 

What are the Consumer Complaints under the Consumer Protection Act, 2019? 

Product Related Complaints 

Consumer Complaints under the Consumer Protection Act, 2019 can be filed for product-related complaints. The product-related complaint can be for Defective Goods, Poor Quality of the Goods, Overcharging of the Prices and Unfair Trade Practices.

Service Related Complaints 

Consumer Complaints under the Consumer Protection Act, 2019 can also be filed for service-related disputes, which may range from Delayed Services, Absurd Policies, Lack of Communication and Poor Customer service. 

Product Liability Complaints 

Consumer Complaints under the Consumer Protection Act, 2019, can be filed for product-related complaints, which include compensation for the harm caused by Defective Goods or negligent services. 

How ezyLegal help with the Consumer Protection Act Complaints? 

At ezyLegal, we assist you as the consumer, not at the pre-stage of the dispute, but also at the post-stage of the filing of consumer complaints. As ezyLegal is a platform that not only provides the right amount of assistance to its consumers with regard to their consumer complaints but also provide the right amount of assistance in drafting and filing consumer complaints at the correct Consumer Commissions with regard to defective goods or deficient services. 

After the filing of the consumer complaint, we also assist in the management and handling of your dispute, for instance, follow ups, sending of the legal notices and working towards the quick and effective resolution of the dispute. 

We assist you in filing of the consumer disputes pertaining to false advertisements, consumer fraud and the unfair trade practices. 

Details of the Services provided by ezyLegal 

As we have already covered that ezyLegal provides pre- and their post-services the providing seamless services to their consumers to provide them with the right resolution of their consumer disputes.  These services include: 

• Legal Consultations: As you are very well aware that we are a platform that consists of a wide array of legal professionals holding more than 10 years of experience and the expertise related to their fields of law. Therefore, the primary service provided to you is the legal advise with regard to your consumer dispute and the suggested course of action. 

• Document Verification: After the process of obtaining legal consultation from us is completed, we proceed with the verification of the documents submitted by you as proof of the defective goods or the deficient services in order to draft an appropriate consumer complaint document. 

• Drafting of the Complaint: After the completion of the process of document verification by us, we proceed with the drafting of your consumer complaint and then we send the same across to you for further review. 

• Filing of the Consumer Complaint: As soon as the form of the complaint is approved by you, we proceed with the filing of the complaint to the appropriate consumer forum. 

• Management of the Case: Our lawyers will keep you updated with regard to the status of the complaint, including the sending of the legal notice to taking follow-ups. 

Miscellaneous Services Provided by ezyLegal with the Consumer Protection Act Complaints 

Apart from assisting in the filing of the consumer complaint, we also provide other miscellaneous services to our consumers. We provide these services:

• Necessary Support: Our team of lawyers is available 24/7 to provide the right guidance and advice to resolve your Consumer Protection Act complaint. 

• Expert Guidance: Our team of lawyers consists of lawyers who possess the relevant expertise with regard to different aspects of legal issues and consumer disputes. This is why we bring to the table the perfect blend of expert guidance with reliable rates for you. 

Case Studies 

Our team of expert lawyers has delivered such great results right from resolving one consumer has resolved their disputes amicably without moving to the court of law, to assisting another consumer with a defective product, to assisting one consumer with the right guidance and course of action to resolve and receive the right treatment which they deserved.

If you want to understand more about our services and the situation, to understand how ezyLegal has assisted the consumers with the Consumer Protection Act complaints over the course of these years, please read this from here. 

Conclusion 

ezyLegal is an online platform to assist you in resolving your disputes online. We are the team of lawyers that is available to you 24/7 and we are just a click away. We not only provide the right guidance to our Clients but also assist them in addressing their concerns in the consumer courts and forums by filing their consumer complaints. 

Frequently Asked Questions on How ezyLegal Helps with Consumer Protection Act Complaints

Q1. How does the Consumer Protection Act help consumers? 

Ans1. The Consumer Protection Act delivers a mechanism through which consumers can exercise their rights and obtain redressal of their grievances. 

Q2. What is the purpose of Consumer Protection Act?

Ans2. The purpose of the Consumer Protection Act is to provide the right amount of protection to the consumers against the unreasonable, restrictive and unfair trade practices of the consumers. 

Q3. What are the 8 rights of the Consumer Protection Act?

Ans3. The 8 consumer rights under the Consumer Protection Act are the Right to Safety, the Right to a Healthy Environment, the Right to Choose, the Right to be informed, the Right to Redressal, the Right to Consumer Education and the Right to Basic Needs. 

Q4. What are the five features of the Consumer Protection Act? 

Ans4. The five features of the Consumer Protection Act are safeguarding the consumers against deficient services, defective goods, misleading advertisements, restrictive trade practices and unfair trade practices. 

Q5. What are the Unfair Trade Practices?

Ans5. The Unfair Trade Practices are the fraudulent, unethical and deceptive practices that are used by businesses to gain an advantage over competitors or for the purpose of misleading consumers for profit. 

Q6. What is a legal notice under the Consumer Protection Act? 

Ans6. A Legal Notice stands as a formal letter which is sent by a consumer to the manufacturer, trader, seller or the service provider for addressing their grievance and also incorporates a statement that if the issue is not resolved within 15 days, the customer gets a chance to bring a lawsuit against such seller or the service provider. 

Q7. What are the damages for breach of Consumer Rights Act?

Ans7. The damages for breach of the Consumer Rights under the Consumer Protection Act are typically to cover the loss which directly results from the breach of the duty of the seller or the service provider in the ordinary course of business. 

Q8. How to take legal action against online shopping?

Ans8. For the purpose of taking legal action against the online shopping, it is prudent to get it resolved first through the e-commerce platform itself and if not resolved, to file the consumer complaint in the appropriate consumer commission. 

Q9. What is Section 72 of the Consumer Protection Act? 

Ans9. Section 72 of the Consumer Protection Act deals with the penalty or the punishments for imprisonment, fines or both for non-compliance and also gives the consumer commissions appropriate powers to adjudicate the offenses under the Consumer Protection Act by the Judicial Magistrate. 

Q10. How to file a complaint under the Consumer Protection Act, 2019?

Ans10. A complaint under the Consumer Protection Act can be registered either through the omni-channel IT-enabled central point or it can be done via WhatsApp, SMS, email, Integrated Grievance Redressal Mechanism, NCH, UMANG or Web Portal.