Consumer Complaint Against E-Commerce Companies
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If you are facing problems with an online purchase such as undelivered products, defective or damaged items, delaye ...
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How to file a Consumer Complaint Against E-Commerce Companies
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Upload Your Documents
Share the necessary order details and proof online.
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Talk to Our Expert
Get a dedicated legal professional to understand your case.
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We Draft & File
Our team prepares and files your consumer complaint with the authority.
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Receive Updates & Documents
Get regular updates and copies of filings delivered to you.
Upload Your Documents
Share the necessary order details and proof online.
Talk to Our Expert
Get a dedicated legal professional to understand your case.
We Draft & File
Our team prepares and files your consumer complaint with the authority.
Receive Updates & Documents
Get regular updates and copies of filings delivered to you.
Importance of Consumer Complaint Against E-Commerce Companies
Protects Your Rights
Ensures you are not exploited by unfair trade practices.
Secures Refunds & Compensation
Helps you recover your money or get replacements.
Holds Companies Accountable
Forces e-commerce platforms to maintain fair practices.
Prevents Repeat Issues
Raises awareness and discourages sellers from misleading customers.
Strengthens Consumer Protection
Contributes to a safer, more transparent online marketplace.
Benefits of Filing a Consumer Complaint Against E-Commerce Companies
Expert Legal Support
Handled by lawyers experienced in consumer disputes.
Time-Saving & Hassle-Free
We manage everything from notice drafting to filing.
Hassle-Free Online Service
Complete the process without visiting offices or courts.
Dedicated Case Manager
Personalized support throughout your complaint journey.
Transparent & Affordable Pricing
No hidden costs, clear service packages.
Required Documents for Consumer Complaint Against E-Commerce Companies
Order Invoice / Bill
Proof of purchase from the e-commerce platform.
Payment Receipt / Transaction Proof
UPI, card, net banking or wallet details.
Product Details / Screenshots
Listing, product description or offer terms.
Communication Records
Emails, chats or messages with the seller/platform.
Identity Proof
Aadhaar, PAN or any government-issued ID.
Address Proof
For jurisdiction and correspondence purposes.
Registration Process
1
Share Your Details & Documents
2
Consult with Our Legal Expert
3
Drafting & Filing of Complaint
4
Track & Receive Updates
5
Get Resolution
Deliverables
Drafted Legal Notice
Professionally prepared and sent to the e-commerce platform/seller.
Acknowledgement of Filing
Proof of complaint submission with the consumer authority/forum.
Regular Case Updates
Timely status reports on the progress of your complaint.
Final Order / Resolution Copy
Certified copy of the consumer forum’s decision once issued.
Dedicated Support
Assistance from start to closure of the complaint.
Frequently asked Questions
How do I file a consumer complaint against an e-commerce company in India?
File through the National Consumer Helpline (NCH), E-Daakhil portal or Consumer Forum or use ezyLegal for expert drafting and filing.
Can I file a consumer complaint online against an e-commerce company?
Yes, use NCH, E-Daakhil or ezyLegal’s online platform for hassle-free filing.
What are common reasons to file a complaint against an e-commerce company?
Non-delivery, defective/damaged products, delayed refunds, wrong products or misleading ads.
Should I contact the National Consumer Helpline (NCH) before Consumer Forum?
Yes, try NCH or the seller’s grievance officer first—it’s free and often resolves issues in 30-90 days.
What documents are needed for a consumer complaint against an e-commerce company?
Order invoice, payment proof, product details/screenshots, communication records and ID/address proof.
How long does it take to resolve an e-commerce consumer complaint?
NCH complaints take 30-90 days; Consumer Forum cases take 3-6 months, depending on complexity.
What are the fees for filing a consumer complaint against an e-commerce company?
NCH is free; Consumer Forum fees are ₹0-₹400 based on claim value; ezyLegal’s fees are transparent.
Can I claim compensation for defective or undelivered products?
Yes, claim refunds, replacements or compensation for losses via NCH or Consumer Forum.
What is the Consumer Protection Act, 2019 and how does it help online shoppers?
It protects against unfair trade practices, defective goods and delayed refunds, allowing complaints via forums.
Do I need a lawyer to file a consumer complaint against an e-commerce company?
No, but ezyLegal’s experts ensure proper documentation and faster resolution.
Can I file a complaint against platforms like Amazon or Flipkart?
Yes, complaints can target any e-commerce platform for unfair practices.
What if I received a wrong or damaged product?
File a complaint with proof (photos, invoice) to seek a refund or replacement.
Why use ezyLegal for my e-commerce complaint?
Get expert guidance, online filing, dedicated support and transparent pricing for quick resolution.
Can I get a refund for a non-refunded cancelled order?
Yes, file a complaint with order and payment proof to recover your money.
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