Consumer Complaint Against Banks & NBFCs
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If you’ve been wrongly charged, faced loan or EMI disputes, suffered credit card fraud or experienced unfair practi ...
Specialized in Banking & NBFC Disputes – Expert lawyers with deep knowledge of financial consumer rights.
Quick & Hassle-Free Process – From drafting complaints to filing with RBI/Ombudsman, we handle everything.
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High Success Rate – Proven track record in resolving wrong charges, loan disputes & fraud cases.
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How to file a Consumer Complaint Against Banks & NBFCs
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Upload Your Documents
Share the required details securely on our platform.
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Talk to Our Expert
Schedule a quick call with your dedicated legal advisor.
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We Draft & File
Our team prepares and submits your case to the bank, RBI or Ombudsman.
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Receive Updates & Documents
Sit back while we track progress and deliver resolution documents to you.
Upload Your Documents
Share the required details securely on our platform.
Talk to Our Expert
Schedule a quick call with your dedicated legal advisor.
We Draft & File
Our team prepares and submits your case to the bank, RBI or Ombudsman.
Receive Updates & Documents
Sit back while we track progress and deliver resolution documents to you.
Importance of Consumer Complaint Against Banks & NBFCs
Protects Your Rights
Ensures customers are not exploited through hidden charges, frauds or unfair practices.
Financial Recovery
Helps you claim refunds, compensation or correction of wrongful deductions.
Accountability of Banks/NBFCs
Filing complaints compels financial institutions to maintain transparency and fairness.
Prevents Future Exploitation
Strong action discourages banks/NBFCs from repeating unfair practices.
Legal Recognition
A formal complaint gives your grievance legal weight, making resolution faster and more effective.
Benefits of Filing a Consumer Complaint Against Banks & NBFCs
Expert Legal Support
Experienced lawyers ensure your complaint is strong and effective.
Hassle-Free Process
We handle all the paperwork and filings on your behalf.
Quick Resolution
Faster turnaround in getting refunds, replacements or compensation.
Affordable & Transparent Pricing
No hidden charges, only clear and fair fees.
End-to-End Assistance
From drafting to filing and follow-ups, we stay with you till closure.
Required Documents for Consumer Complaint Against Banks & NBFCs
ID Proof
Aadhaar, PAN or any government-issued ID
Address Proof
Utility bill, Aadhaar or rental agreement
Bank/Loan Account Details
Account statement, loan agreement or sanction letter
Transaction Records
Copies of disputed transactions, charges or credit card
Communication Proof
Emails, letters or messages exchanged with the bank/NBFC
Supporting Documents
Receipts, agreements or any written acknowledgement from the institution
Registration Process
1
Share Your Details & Documents
2
Expert Consultation
3
Drafting & Filing Complaint
4
Follow-Up & Resolution
Deliverables
Expert Legal Consultation
Guidance from experienced banking & finance lawyers.
Drafted Complaint
Professionally prepared complaint ready for submission.
Filing with Authority
Submission to Bank, NBFC, RBI or Ombudsman as applicable.
Regular Status Updates
Transparent tracking of your complaint progress.
Final Resolution Document
Copy of acknowledgement/decision from the concerned authority.
Frequently asked Questions
How do I file a consumer complaint against a bank or NBFC in India?
File with the bank’s Grievance Redressal Officer, RBI Ombudsman or Consumer Forum or use ezyLegal for expert drafting and filing.
What issues can I raise in a complaint against banks or NBFCs?
Wrong charges, loan/EMI disputes, credit card fraud, hidden fees, mis-selling or unauthorized transactions.
Can I file a complaint online against a bank or NBFC?
Yes, use the RBI Ombudsman portal, CPGRAMS or ezyLegal’s online platform for hassle-free filing.
What documents are needed for a consumer complaint against a bank or NBFC?
ID proof, address proof, bank/loan account details, transaction records, communication proof and supporting documents like receipts.
Is there a time limit for filing a complaint with the Banking Ombudsman?
Yes, file within one year of the bank’s response or 13 months from the grievance if no response.
How long does it take to resolve a complaint against a bank or NBFC?
Ombudsman complaints take 30-60 days; Consumer Forum cases take 3-6 months, depending on complexity.
What are the fees for filing a complaint against a bank or NBFC?
Ombudsman and bank filings are free; Consumer Forum fees are ₹0-₹400; ezyLegal’s fees are transparent.
Can I claim compensation for bank or NBFC issues?
Yes, claim refunds, interest or compensation for losses like wrongful charges or fraud.
Can I complain against NBFCs for loan or EMI disputes?
Yes, file for unfair loan practices, incorrect EMIs or non-issued closure letters.
Why use ezyLegal for my bank or NBFC complaint?
Get expert guidance, online filing, dedicated support and transparent pricing for quick resolution.
Can I file a complaint for ATM fraud or unauthorized transactions?
Yes, file with proof (transaction records, complaint to bank) to recover losses.
Can I complain against major banks like SBI or NBFCs like Bajaj Finance?
Yes, complaints can target any bank or NBFC for unfair practices.
What if the Ombudsman rejects my complaint?
Escalate to Consumer Forum or seek ezyLegal’s help for expert filing.
Is the RBI Banking Ombudsman free to use?
Yes, it’s free for complaints up to ₹20 lakh, ideal for quick resolutions.
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